Do I have to pay straight away?

Yes! Unless stated otherwise an immediate payment is required.

Can I pay with a credit card?

Yes, you can. Our checkout process uses PayPal, which accepts Visa, MasterCard, Discover, American Express and Diners Club.

Is the payment process safe?

We are using PayPal, one of the most trusted online payment solutions on the web. Because of this, it has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers.

Do you charge sales tax?

The sales tax is going to be collected from all the orders delivered to the Washington State.

Can I order items if I do not live in the USA?

Custom-made pieces are possible to order from almost any part of the world (Please fill in the order form to do so).

It is possible to order pieces presented on our website from abroad too, but delivery times and shipment rates may vary from country to country drastically. We do apologize for any inconveniences caused. Also in that case you will be responsible for any customs and duties occurred in your country.

How can I track my order?

As soon as the payment has been received you will get an email confirming your order. To make the shipment process transparent for you, we are going to send you an email at every step of it, i.e. when the order is sent to the warehouse, when the item is shipped, when the tracking information is available and when the item is delivered.

Please note, that if a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Is the shipment free?

Within the USA all the shipments are free of charge.

For other countries the shipment costs are to be paid for by the buyer in the amount agreed upon by the seller at the time of purchase.

How long will it take to deliver my order?

The delivery time to US would be 3 to 5 days, to other countries it could vary. Email us, and we will tell you how long it will take us to deliver an order to your country.

If you order a piece to be made for you, it will take us around 2-3 weeks to create the piece. We promise you the best quality, so no rush!

Is it safe to order jewelry online?

We do care about every piece we ship to you, so we use only carriers with a good record. These include USPS, UPS and FedEx, and others depending on the country of destination. Should you wish to use the service of special carrier, just let us know!

If an item is lost on the way, the total cost of the item (including shipping) will be refunded.

Can I return a piece if I do not like it?

Yes, it is possible to return it and to get a refund. We create our jewelry for people to enjoy its beauty, so if you don't - simply contact us and we will send you a confirmation with a return shipping label. All you pay is the return shipping. Please do so during the first 14 days, after this time period we will consider that you like it enough for keeping.

Jewelry that has been resized, damaged, or otherwise altered after delivery will not be accepted for return. All jewelry must be returned in new, unworn condition with its tag attached.

Can I return a custom-made or an engraved item?

No, unfortunately not. If you order a piece to be made for you (“made-to-order” product), we would not be able to make a refund. Sorry for any inconvenience!

When will I get a refund?

As soon as the item has arrived to our warehouse it will be inspected and we will issue your credit. It may take up to 10 days for the refund to appear on your account, depending on your credit card provider.

Terms & Conditions

These terms and conditions shall apply to the OPENJART Web site located at www.openjart.com. Please read all these terms and conditions cautiously. Your use of this Website indicates your acceptance of the terms and conditions in full.

These Terms and Conditions govern your use of, and any purchase from, the OPENJART Website, and form an agreement between you and OPENJART. OPENJART reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, we advise you to review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Privacy Policy

Thank you for visiting us at the OPENJART! Your privacy is important to us. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. This Privacy Policy governs the manner in which OPENJART collects, uses, maintains and discloses information collected from users (each, a "User") of the OPENJART website ("Website"). This privacy policy applies to the Website and all products and services offered there.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through data collection devices, and information that we receive from our partners, affiliates and other third parties.

We may use the information we collect about you to:

• Facilitate your purchases and provide the services you request,

• Confirm and track your orders,

• Respond to your inquiries and requests,

• Compare and review your personal information for errors, omissions and accuracy,

• Prevent and detect fraud or abuse,

• Improve our Website, service, product offerings, marketing and promotional efforts, and overall customer experience,

• Identify your product and service preferences,

• Understand our customer demographics, preferences, interests, and behavior

Contact you regarding products and services (of OPENJART or our partners) that we believe may be of interest to you.

We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to discuss any issues, please contact us via telephone at +1-425-242-4253 or email at openjart@openjart.com.

Also we may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.

In certain circumstances, we may share your personal information with trusted partners, such as Service Providers, Special Events’ organizations, Selected Partners, in compliance with Law and Fraud Protection, and in the case of Business Transfer.

We may create anonymous records of personal information by excluding information that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.

Your IP Address may be recorded together with other information collected in order to, among other things, help administer the Website and analyze trends, track the date and duration of each session within our Website. This information may be also used to prevent any kind of fraud or abuse.

In some instances, OPENJART may collect data through cookies, web logs and other monitoring technologies to enhance your browsing and shopping experience on our website. We may authorize third parties to use cookies and other monitoring technologies to compile information about the use of the Website or interaction with advertisements that appear on the Website. You are always free to decline cookies by making certain settings in your browser; although, by declining the use of cookies you may not be able to use certain features on the Website.

Information collected on this Website may be stored and processed in the United States, Russia or any other country in which OPENJART or its affiliates, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country. Be advised that personal information may be made available, without your knowledge, to the government or its agencies in any country, where we or our service providers store or process personal information, under a lawful order made in that country.

OPENJART does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems.

Our Website may provide links to other third-party Websites, which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these Websites.

OPENJART is committed to the protection of the personally identifiable information that you share with us. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

We want to communicate with you only if you want to continue to hear from us. If you do not wish to receive any email promotions from us, please select “unsubscribe” on the subscription status page.

If you are a California resident and would like a copy of our notice, describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address:

Jart Seattle Inc. at 11017 101ST PL NE, Kirkland, WA, 98033-4473; attn.: California Privacy, OPENJART. You may submit such request once a year and it may take us up to 60 days to process your request

Copyright Information

All materials displayed on this Website, including the text, site design, trademarks, logos, service marks, graphics, icons, images, information, data, software, sound files, other files, as well as selection, assembly and arrangement thereof, are registered and unregistered trademarks of the website owner, i.e. its sole property. You may use the content of this Website only for the purpose of shopping or placing an order on this Website and for no other purpose. Nothing from this Website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without written permission of the website owner. Any unauthorized use of the materials from this Website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Use of the Site

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

You are granted a personal, limited, non-sub licensable license to access and use our Website and electronically copy, except where prohibited without a license, and print to hard copy portions of our Website Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include:

• Any resale or commercial use of this Website or the Website Materials therein;

• The collection and use of any product listings, pictures or descriptions for commercial purposes;

• The distribution, public performance or public display of any Website Materials;

• Modifying or otherwise making any derivative uses of this Website and the Website Materials, or any portion thereof;

• Use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods;

• Downloading, other than the page caching, of any portion of our Website, the Website Materials or any information contained therein, except as expressly permitted on this Website;

• Cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site;

• Use our Website in any way which interferes with the normal operation of this Website;

• Any use of this Website or the Website Materials other than for its intended purpose.

Any use of this Website or the Website Materials other than as specifically authorized herein, without the prior written permission of OPENJART, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including copyright and trademark laws and applicable communications regulations and statutes and others. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Data

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. In case of listing a product at an incorrect price due to typographical error or an error in pricing information received from the suppliers, OPENJART shall have a right to refuse or cancel any orders placed for the product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. In the event your credit card has already been charged for the order and it is cancelled, OPENJART shall immediately issue a credit to your credit card account in the amount of the incorrect price. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us.

The pricing is calculated using current precious metal, gem and diamond prices to provide you the best possible value. These prices change from time to time due to the markets’ fluctuations. Therefore, the prices on the Website are subject to change without notice. We do not negotiate prices on our products and all our prices are final.

At OPENJART, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

On this Website, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.

Disclaimer and Limitation of Liability

Except as expressly provided to the contrary in a writing by openjart, this site, the content contained therein and the products and services provided on or in connection therewith (the "products and services") are provided on an "as is" basis without warranties of any kind, either express or implied. Openjart disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on our site. Openjart does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Openjart does not represent or warrant that our site or its servers are free of viruses or other harmful components.

In no event shall openjart, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages cased by or resulting from reliance by user on any information obtained from openjart, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to openjart's records, programs or services.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website. Links and Third Party Content

This Website may provide links to other websites on the Internet that are owned and operated by third parties. OPENJART does not monitor or have any control over any Third Party Content or third party Sites. You acknowledge that OPENJART is not responsible for the operation of or content located on or through any such site. Use of these links and Third Party Content contained therein is at your own risk.

OPENJART may run advertisements and promotions from third parties on our Website. Your business dealings or correspondence with, or participation in promotions of, advertisers other than OPENJART, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. OPENJART is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-OPENJART advertisers on our Website.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, OPENJART, or our products or services that are provided by you to OPENJART are non-confidential and shall become the sole property of OPENJART. OPENJART will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant OPENJART and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Applicable Law and Venue

Use of this Website will in all respects be governed by the laws of the State of Washington, applicable to agreements made and to be entirely performed within the State of Washington, without resort to its conflict of law provisions. The parties agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in King County, Washington and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Modification, Notice and Termination

You agree that OPENJART may modify these Terms and Conditions and any other policies on this Website at any time and that posting the modified Terms and Conditions or policies on this Website will constitute sufficient notice of such modification.

Notwithstanding any of these Terms and Conditions, Blue Nile reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Severability

Any provision of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable in any jurisdiction, where due to invalidity, illegality or for any other reason, shall be deemed severable from these terms and conditions and that shall not affect the validity and enforceability of any remaining provisions, which shall remain in their full force and effect.

Questions, Complaints & Contact information

We do understand that sometimes things can go wrong. If you would like to make a complaint, please contact us via openjart@openjart.com and we will try to solve your problem as soon as possible. In case you have any questions do not hesitate to contact us as well. We are always there for you!

Terms and Conditions updated on the 31st of October 2013.

Can I come to a showroom to see your pieces?

No, unfortunately we do not have a showroom at the moment.

If you have any other questions, please feel free to email or call us!